Applies to: Exchange Server 2013, Exchange Online
Topic Last Modified: 2013-02-06
Your users carry sensitive corporate information in their pockets every day. If one of them loses their mobile phone, your data can end up in the hands of another person. If one of your users loses their mobile phone, you can use the Exchange Administration Center (EAC) or the Exchange Management Shell to wipe their phone clean of all corporate and user information.
|This topic also provides instructions for how to use Microsoft Outlook Web App to perform a remote wipe on a phone. The user must be signed in to Outlook Web App to perform a remote wipe.|
What do you need to know before you begin?
- Estimated time to complete: 5 minutes.
- You need to be assigned permissions before you can perform this
procedure or procedures. To see what permissions you need, see the
"Mobile devices" entry in the Clients and Mobile
Devices Permissions topic.
- This procedure will clear all data on the mobile phone,
including installed applications, photos, and personal
- For information about keyboard shortcuts that may apply to the
procedures in this topic, see Keyboard Shortcuts in
the Exchange Admin Center.
What do you want to do?
Use the EAC to wipe a user’s phone
You can use the EAC to wipe a user’s phone or cancel a remote wipe that has not yet completed.
- In the EAC, navigate to Recipients >
- Select the user, and under Mobile Devices, choose
- On the Mobile Device Details page, select the lost
mobile device, and then select Wipe Data.
- Select Save.
Use the Shell to wipe a user’s phone
You can use the Clear-MobileDevice cmdlet in the Shell to wipe a user’s phone.
The following command wipes the device named WM_TonySmith and sends a confirmation message to email@example.com.
Clear-MobileDevice -Identity WM_TonySmith -NotificationEmailAddresses "firstname.lastname@example.org"
Use Outlook Web App to wipe a user’s phone
Your users can wipe their own phone using Outlook Web App.
- In Outlook Web App, select Settings > Phone > Mobile
- Select the mobile phone.
- Click or tap the Wipe Device icon.
How do you know this worked?
There are several ways to verify that the remote wipe completed.
- Run the Clear-MobileDevice cmdlet with the
–NotificationEmailAddresses parameter configured. A message
will be sent to the supplied email address when the remote wipe has
- In the EAC, check the status of the mobile device. The status
will change from Wipe Pending to Wipe Successful.
- In Outlook Web App, check the status of the mobile device. The
status will change from Wipe Pending to Wipe