Applies to: Exchange Server 2007 SP3, Exchange Server
2007 SP2, Exchange Server 2007 SP1
Topic Last Modified: 2006-07-28
Use the Times tab on the auto attendant Properties sheet to determine the organization's open business hours. During business hours, callers hear the default business hours greeting or a customized greeting and the business hours main menu prompt if the appropriate business hours key mappings are configured on the Key Mapping tab.
- Business hours
-
- Use this list to select a standard schedule, or you can click
Customize to create your own user-defined schedule.
- If your business hours vary only slightly from one of the
system defined schedules, you can select a schedule, and then click
Customize to refine your business hours schedule.
- Use this list to select a standard schedule, or you can click
Customize to create your own user-defined schedule.
- Select time zone
-
- Use this list to select your time zone. Consider whether the
dial plan that is associated with the auto attendant covers more
than one time zone when you set your schedule.
- By default, the time zone is configured by using the local
server's system time when the Unified Messaging server role was
installed.
- Use this list to select your time zone. Consider whether the
dial plan that is associated with the auto attendant covers more
than one time zone when you set your schedule.
- Holiday schedule
-
- Use the Holiday schedule schedule to define days, from
12:00 A.M through 11:59 P.M., for which your organization
will be closed for a holiday. Callers who reach the auto attendant
during the times that you specify in the Select Holiday
dialog box will hear a custom holiday greeting audio file that you
define. When you configure the holiday schedule, you must also
define the Holiday start date and Holiday end
date.
- Add Use Add to create a holiday
and designate a custom greeting for that holiday.
- Edit Use Edit to change the
dates or name of a holiday and to designate a custom greeting for
the holiday.
- Remove Use Remove to delete a
holiday from the auto attendant.
- Add Use Add to create a holiday
and designate a custom greeting for that holiday.
- Use the Holiday schedule schedule to define days, from
12:00 A.M through 11:59 P.M., for which your organization
will be closed for a holiday. Callers who reach the auto attendant
during the times that you specify in the Select Holiday
dialog box will hear a custom holiday greeting audio file that you
define. When you configure the holiday schedule, you must also
define the Holiday start date and Holiday end
date.
For more information about how to configure the holiday schedule and greeting file in the Select Holiday dialog box, see Organization Configuration > Unified Messaging > UM Auto Attendants > Times Tab > Select Holiday.
For More Information
For more information about UM auto attendants, see the following topics: