Applies to: Exchange Server 2007 SP1
Topic Last Modified: 2008-11-17
This topic provides information about how to troubleshoot an installation error that may occur when you try to install Microsoft Exchange Server 2007 Service Pack 1 (SP1).
When you run the Setup program to install Exchange Server 2007 SP1, you receive the following error message:
The Exchange binary files are not installed but the backup registry key is present. Only build-to-build upgrade mode is available. |
Cause
This issue may occur if the Exchhelp.chm file is missing from the Exchange Server\Bin folder on the Exchange server.
Resolution
To resolve this issue, follow these steps:
- Extract the Exchange 2007 SP1 files from the installation
package. To do this, follow these steps:
- Click Start, click Run, type cmd, and then
click OK.
- Change to the directory that contains the E2K7SP1En64.exe
file.
- Type e2k7sp1en64.exe /x, and then press ENTER.
- In the Choose Directory For Extracted Files dialog box,
type the path where you want to extract the files, and then click
OK. For example, type c:\exchange2007sp1files.
- When the Extraction Complete message appears, click
OK.
- Click Start, click Run, type cmd, and then
click OK.
- Copy the appropriate language version of the Exchhelp.chm file
from the location where you extracted the files to the Exchange
Server\Bin directory on the Exchange server. For example, copy the
C:\Exchange2007sp1\Setup\Serverroles\Common\mui\0409\Exchhelp.chm
file to the %ProgramFiles%\Exchange Server\Bin directory.
- Verify that the following services are set to an
Automatic startup type and that the services are
started:
- IIS Admin Service (IISADMIN)
- HTTP SSL (HTTPFilter)
Note This service is not present on a Windows Server 2008-based computer.
- World Wide Web Publishing Service (W3SVC)
- IIS Admin Service (IISADMIN)
- Verify that all the Exchange-related services are set to
an Automatic startup type and that the services are
started.
- Start the Exchange 2007 SP1 installation from a
command-line, and specify the upgrade option. To do this, follow
these steps:
- Click Start, click Run, type cmd, and then
click OK.
- At the command prompt, move to the directory to which you
extracted the Exchange 2007 SP1 installation files. For
example, move to the C:\Exchange2007sp1files directory.
- Type setup.com /mode:upgrade, and then press ENTER. The
Microsoft Exchange Server 2007 Unattended Setup program starts.
- Click Start, click Run, type cmd, and then
click OK.
For More Information
For more information about how to install Exchange Server 2007 SP1, see the Release Notes for Exchange Server 2007 SP1.