Topic Last Modified: 2008-01-30
This topic provides information about how to troubleshoot when all existing values for the attribute named extensionAttribute X (where X is a value from 1 through 15) are cleared from the user account.
Microsoft Exchange Server 2007 clears all Exchange attributes from a user account before mailbox enabling that account to maintain consistent data. Because the extensionAttribute attributes are legacy Exchange attributes, these are cleared.
Resolution
This behavior is by design. To work around this issue, you must save the extensionAttribute attributes information before mail enabling the accounts, and then apply the extensionAttribute attributes information after mailbox enabling.