Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007
Topic Last Modified: 2007-08-24

This topic explains how to use the Voice Mail tab configuration options in Microsoft Office Outlook 2007 to reset the PIN that is used to access your mailbox using Outlook Voice Access. After you have connected to your Microsoft Exchange Server 2007 mailbox using Outlook 2007 and the administrator has enabled your user account for Unified Messaging, you can configure multiple voice mail options. These options include resetting an Outlook Voice Access PIN and recording voice mail greetings and missed call notifications.

When a user clicks the Reset PIN button to reset their Outlook Voice Access PIN, a Unified Messaging server generates a temporary PIN and sends it to the user's mailbox in an e-mail message. After the user receives the temporary PIN, they can use it to log on to their mailbox, and then change the temporary PIN to a PIN of their choice to be used with Outlook Voice Access.

The voice mail options found in Outlook 2007 are also available in Exchange 2007 Outlook Web Access.

Before You Begin

To perform the following procedures on a client computer that has Outlook 2007 installed, the user must be logged on to their Exchange 2007 mailbox with their domain account.

Also, before you perform these procedures, confirm the following:

  • The Unified Messaging server role is installed on a server that is running Microsoft Exchange 2007.

  • The Exchange 2007 recipient is currently enabled for Unified Messaging.

  • A UM dial plan has been created.

  • A UM mailbox policy has been created.

    For many of the voice mail options that are included in Outlook 2007 and Exchange 2007 Outlook Web Access to function correctly, the Client Access server role must be installed on a computer that is running Exchange 2007 and Autodiscover must be configured correctly.


To use the Outlook 2007 voice mail options to reset your Outlook Voice Access PIN

  1. In Outlook 2007, from the toolbar, click Tools, and then click Options.

  2. Click the Voice Mail tab.

  3. In the Telephone Access section, in the Reset the PIN used to access your mailbox from a phone. You will receive your temporary PIN in an e-mail message option, click Reset PIN.

  4. In the Microsoft Office Outlook window, click OK. A temporary PIN will be generated and sent to the user's Inbox.

  5. Click OK to close the Options window.

The temporary PIN will comply with the PIN policies that are defined on the UM mailbox policy that is associated with the user's mailbox. For example, if the PIN policy is configured to set the minimum number of digits in PINs to 6, a PIN will be generated with 6 digits. For more information about PIN policies, see How to Set PIN Policies for Unified Messaging Users.

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