Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007
Topic Last Modified: 2007-08-24

A user who is enabled for Microsoft Exchange Server 2007 Unified Messaging (UM) can configure several voice mail options in the Outlook features for Exchange Unified Messaging that are available with Microsoft Office Outlook 2007. This topic discusses the Outlook 2007 Unified Messaging (UM) features that let a UM-enabled user who is using Outlook 2007 select and configure available voice mail options.

The voice mail configuration options on the Voice Mail tab in Outlook 2007 appear dimmed if a Unified Messaging server cannot be located on the network. These voice mail options are also unavailable if the user's mailbox is located on a server that is running an earlier version of Microsoft Exchange.
When you log on to a computer that is joined to a domain and you access the Voice Mail tab in Outlook 2007, you may be prompted to enter your credentials. This occurs because the default security settings in Internet Explorer are configured to allow an automatic logon only for Web sites that are listed in the Local intranet zone. To correct this issue, add the fully qualified domain name (FQDN) of the Client Access server to the Local intranet zone or configure the user authentication to use an automatic logon by using the current user credentials in Internet Explorer.

Telephone Access

By using the options in the Telephone Access section on the Voice Mail tab, users can set telephone access numbers, reset their voice mail PIN, and select the e-mail folder that they will access when they use Outlook Voice Access.

Telephone Access Numbers

The Telephone Access Numbers box specifies the telephone number or telephone numbers that users can dial to access their messages, calendar, and contacts by using Outlook Voice Access. The numbers that are in this box are referred to as subscriber access numbers, pilot ID numbers, pilot IDs, or pilot numbers, and are configured on a UM dial plan. The telephone access numbers that are listed in this box are configured in the Telephone access numbers section on the Subscriber Access tab of a UM dial plan. These telephone numbers apply to all users who are members of the UM dial plan. For more information about how to configure a UM dial plan, see How to Modify a Unified Messaging Dial Plan.

Reset Voice Mail PIN

The Reset PIN button lets users reset their voice mail PIN. The PIN is used to access their mailbox and calendar information. For more information about how to reset a voice mail PIN, see How to Reset the Voice Mail PIN.

Selecting an E-Mail Folder

The Choose the folder to read when accessing e-mail messages from a phone option lets users specify which e-mail folder to read e-mail, voice mail, or other messages from when they use Outlook Voice Access. The Change Folder button lets users select which mailbox folder will be read. By default, the Inbox is selected as the folder to use when users access messages from a telephone by using Outlook Voice Access. For more information about how to configure the e-mail folder for Outlook Voice Access, see How to Configure the E-Mail Folder for Outlook Voice Access.

Voice Mail

Users can configure several voice mail options in the Voice Mail section of the Voice Mail tab. These options include the Play on Phone telephone number and voice mail greetings.

Play on Phone Number

The telephone number in the Play on Phone number box determines the telephone number that the Unified Messaging system calls when the user is using the Play on Phone feature. By default, the telephone number is set to the user's extension number, but can be changed by the user. For more information about how to configure a Play on Phone number, see How to Configure a Play on Phone Number.

Voice Mail Greetings

Users can use the Choose the greeting played to callers when leaving a message option on the Voice Mail tab to select the type of greeting that callers will hear when they reach the user's voice mail.

  • Voice-mail greeting is the default selection and is the regular voice mail greeting. It is the greeting that is used when the user is in the office but away from their desk for a short time.

  • The Out of Office voice mail greeting is generally used when a user is not in the office or is away for an extended time.

For more information about how to record a voice mail greeting, see How to Record Voice Mail Greetings.

For more information about how to choose a voice mail greeting, see How to Choose a Voice Mail Greeting.

Play or Record a Greeting on Your Telephone

Clicking the Call button calls the Play on Phone number and plays the greeting to the user on their telephone. Users can also use this option to play or record a new greeting from a telephone.

Missed Call Notifications

Users can specify whether they want to receive missed call notification messages from the Exchange 2007 Unified Messaging server by using the Send an e-mail to my Inbox when I miss a phone call check box. When this box is selected, the user receives notifications when callers try to contact them but do not leave voice messages. By default, the Send an e-mail to my Inbox when I miss a phone call box is selected.

For more information about how to enable missed call notifications, see How to Enable Missed Call Notifications.

For more information about how to disable missed call notifications, see How to Disable Missed Call Notifications.

For many of the voice mail options that are included in Outlook 2007 and Exchange 2007 Outlook Web Access to function correctly, the Client Access server role must be installed on a computer that is running Exchange Server 2007 and Autodiscover must be configured correctly.

Voice Mail Shortcut Keys

There are keyboard shortcuts to help users configure or select voice mail options. The following table lists the keyboard shortcuts that are available for voice mail options.

To do this Press

Reset the telephone access PIN


Select the e-mail folder to read when you use Outlook Voice Access


Enter the Play on Phone number


Select the voice mail greeting


Select the Out of Office greeting


Dial the number to play or record a greeting on the telephone


Enable or disable Missed Call Notifications


For More Information