Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007
Topic Last Modified: 2007-07-02

This topic explains how to use the Voice Mail tab configuration options in Microsoft Office Outlook 2007 to turn a voice mail greeting on or off. After you have connected to your Microsoft Exchange Server 2007 mailbox using Outlook 2007 and the administrator has enabled your user account for Unified Messaging, you can configure multiple voice mail options. These options include resetting an Outlook Voice Access PIN and recording voice mail greetings and missed call notifications.

Users can use the Play on Phone number to record personalized voice mail greetings and to play their voice mail messages over a telephone. The telephone number that is specified here will be used when you receive a voice message in your Inbox and you click the Play on Phone option to hear this voice mail message, or when you want to create and edit personalized voice mail greetings. For more information about how to record personalized voice mail greetings, see How to Record Voice Mail Greetings.

The voice mail options found in Outlook 2007 are also available in Exchange 2007 Outlook Web Access.

Before You Begin

To perform the following procedures on a client computer that has Outlook 2007 installed, the user must be logged on to their Exchange 2007 mailbox with their domain account.

Also, before you perform these procedures, confirm the following:

  • The Unified Messaging server role is installed on a server that is running Microsoft Exchange 2007.

  • The Exchange 2007 recipient is currently enabled for Unified Messaging.

  • A UM dial plan has been created.

  • A UM mailbox policy has been created.

    For many of the voice mail options that are included in Outlook 2007 and Exchange 2007 Outlook Web Access to function correctly, the Client Access server role must be installed on a computer that is running Exchange 2007 and Autodiscover must be configured correctly. For more information about the Autodiscover service, see Managing the Autodiscover Service.


To use the Outlook 2007 voice mail options to configure a Play on Phone number

  1. In Outlook 2007, from the toolbar, click Tools, and then click Options.

  2. Click the Voice Mail tab.

  3. In the Voice Mail section, in the Play on Phone number option, enter the telephone number that you want to call to play your voice messages over a telephone or to record your personalized voice mail greetings.

  4. Click OK to save your changes.

To enable users who are using the Play on Phone feature to dial an external telephone number without an outside line access code, for example 425-555-1234 instead of 9-425-555-1234, configure in-country/region dialing rules on a UM dial plan that include the following line: group1, 9xxxxxxxxxx, 91xxxxxxxxxx. After you have configured the in-country/region dialing rules, add this list of dialing rules to the UM mailbox policy. For more information about how to create and configure UM dial plans, see Managing Unified Messaging Dial Plans. For more information about how to create and modify UM mailbox policies, see Managing Unified Messaging Mailbox Policies.

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