Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007
Topic Last Modified: 2007-08-10

This topic explains how to use the Voice Mail tab configuration options in Microsoft Office Outlook 2007 to record a voice mail greeting. After you have connected to your Microsoft Exchange Server 2007 mailbox by using Outlook 2007 and the administrator has enabled your user account for Unified Messaging (UM), you can configure multiple voice mail options. These options include resetting a voice mail PIN and recording voice mail greetings and missed call notifications.

Voice mail greetings are the greetings that callers hear before they leave a voice mail message. If the recipient of the voice mail message is in the office, the voice mail greeting is played to callers. If the recipient has set their status to Out of Office, the Out of Office greeting is played to callers. By default, standard voice mail greetings are played to callers. However, you can record both personalized voice mail and Out of Office greetings.

The voice mail options found in Outlook 2007 are also available in Exchange 2007 Outlook Web Access.

Before You Begin

To perform the following procedures on a client computer that has Outlook 2007 installed, the user must be logged on to their Exchange 2007 mailbox with their domain account.

Also, before you perform these procedures, confirm the following:

  • The Unified Messaging server role is installed on a server that is running Microsoft Exchange 2007.

  • The Exchange 2007 recipient is currently enabled for Unified Messaging.

  • A Play on Phone number is configured.

  • A UM dial plan has been created.

  • A UM mailbox policy has been created.

    For many of the voice mail options that are included in Outlook 2007 and Exchange 2007 Outlook Web Access to function correctly, the Client Access server role must be installed on a computer that is running Exchange 2007 and Autodiscover must be configured correctly. For more information about the Autodiscover service, see Managing the Autodiscover Service.


To use the Outlook 2007 voice mail options to record a voice mail greeting

  1. In Outlook 2007, from the toolbar, click Tools, and then click Options.

  2. Click the Voice Mail tab.

  3. In the Voice Mail section, in the Choose the greeting to play to callers option, select the appropriate voice mail greeting. If you want to personalize the voice mail greeting to use when you are in the office, select the Voice mail greeting option. If you want to personalize your Out of Office greeting, select Out of Office voice mail greeting.

  4. Click the Call button. A telephone call will be placed to the telephone number that is specified in the Play on Phone number text box.

  5. After you receive the call on the telephone that you called, follow the directions that are provided by the Exchange 2007 Unified Messaging operator to record your personalized voice mail greeting.

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