Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007
Topic Last Modified: 2007-07-02

This topic explains how to use the Voice Mail tab configuration options in Microsoft Office Outlook 2007 to choose a voice mail greeting. After you have connected to your Microsoft Exchange Server 2007 mailbox using Outlook 2007 and the administrator has enabled your user account for Unified Messaging, you can configure multiple voice mail options. These options include resetting an Outlook Voice Access PIN and voice mail greetings and missed call notifications.

A voice mail greeting is a greeting that callers hear before they leave a voice mail message. When the Voice mail greeting option is selected, a voice mail greeting is played to callers. If the Out of Office voice mail greeting is selected when you are out of the office, callers will hear an Out of Office greeting. By default, a standard, non-personalized voice mail greeting is played to callers. However, users can record their personal voice mail greetings by using the voice mail options that are available in Outlook 2007.

Note:
The voice mail options found in Outlook 2007 are also available in Exchange 2007 Outlook Web Access.

Before You Begin

To perform the following procedures on a client computer that has Outlook 2007 installed, the user must be logged on to their Exchange 2007 mailbox with their domain account.

Also, before you perform these procedures, confirm the following:

  • The Unified Messaging server role is installed on a server that is running Microsoft Exchange 2007.

  • The Exchange 2007 recipient is currently enabled for Unified Messaging.

  • A UM dial plan has been created.

  • A UM mailbox policy has been created.

    Note:
    For many of the voice mail options that are included in Outlook 2007 and Exchange 2007 Outlook Web Access to function correctly, the Client Access server role must be installed on a computer that is running Exchange 2007 and Autodiscover must be configured correctly.

Procedure

To use the Outlook 2007 voice mail options to choose the voice mail greeting to be heard by callers

  1. In Outlook 2007, from the toolbar, click Tools, and then click Options.

  2. Click the Voice Mail tab.

  3. In the Voice Mail section, in the Choose the greeting played to callers option, select the Voice mail greeting option to play your voice mail greeting or select the Out of Office voice mail greeting option to play your Out of Office greeting.

    Note:
    By default, if you select the Voice mail greeting option, callers will hear only a standard voice mail greeting. If you want to record a personalized voice mail greeting, select Voice mail greeting, click the Call button, and then follow the directions of the Unified Messaging operator. Also, if you choose the Out of Office voice mail greeting option and want a personalized Out of Office voice mail greeting, click the Call button, and then record your Out of Office voice mail greeting.

  4. Click OK to save your changes.

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