Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007
Topic Last Modified: 2007-07-02

This topic explains how to use the Voice Mail tab configuration options in Microsoft Office Outlook 2007 to turn a voice mail greeting on or off. After you have connected to your Microsoft Exchange Server 2007 mailbox using Outlook 2007 and the administrator has enabled your user account for Unified Messaging, you can configure multiple voice mail options. These options include resetting a voice mail PIN, recording voice mail greetings, and specifying the e-mail folder to read when a user connects to their mailbox using Outlook Voice Access from a telephone. The e-mail folder that is configured in the voice mail options is the folder in the user's mailbox that will be accessed when the user is using Outlook Voice Access.

The voice mail options found in Outlook 2007 are also available in Exchange 2007 Outlook Web Access.

Before You Begin

To perform the following procedures on a client computer that has Outlook 2007 installed, the user must be logged on to their Exchange 2007 mailbox with their domain account.

Also, before you perform these procedures, confirm the following:

  • The Unified Messaging server role is installed on a server that is running Microsoft Exchange 2007.

  • The Exchange 2007 recipient is currently enabled for Unified Messaging.

  • A UM dial plan has been created.

  • A UM mailbox policy has been created.

    For many of the voice mail options that are included in Outlook 2007 and Exchange 2007 Outlook Web Access to function correctly, the Client Access server role must be installed on a computer that is running Exchange 2007 and Autodiscover must be configured correctly.


To use the Outlook 2007 voice mail options to configure the e-mail folder that will be used with Outlook Voice Access

  1. In Outlook 2007, from the toolbar, click Tools, and then click Options.

  2. Click the Voice Mail tab.

  3. In the Telephone Access section, in the Choose the folder to read when accessing e-mail messages from a phone option, click the Change Folder button.

  4. In the Select Folder window, locate the folder in the user's mailbox, and then click OK.

  5. Click OK to save your changes.

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