Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1
Topic Last Modified: 2007-03-21

Use the Features tab to configure the Unified Messaging (UM) dial plan features. Several features can be configured on the UM dial plan. These include transferring calls and sending voice messages.

Allow callers to transfer users
  • Select this check box to enable callers to transfer calls to users. By default, this option is enabled. This lets users associated with the dial plan transfer calls to users in the same UM dial plan. After you select this check box, you can set the group of users to whom callers can transfer by selecting the appropriate option under the Callers can contact section on this page.

  • If you disable this option and disable the Allow callers to send voice message setting, the options under Callers can contact will also be disabled.

Allow callers to send voice message
  • Select this check box to enable callers to send voice messages to users. By default, this option is enabled. This lets users who are associated with the dial plan send voice messages to users in the same UM dial plan. After you select this check box, you can set the group of users to whom callers can send voice messages by selecting the appropriate option under the Callers can contact section on this page.

  • If you disable this option and disable the Allow caller to transfer to users setting, the options under Callers can contact will also be disabled.

  • If you disable this option, the auto attendant will not invite callers to send a voice message during a system prompt.

Callers can contact
  • Use these options to determine a grouping of users to use. By default, the Users within dial plan option is selected. However, you can change the grouping of users to allow callers to transfer calls or send voice messages to users located in the global address list (GAL) or to a specific set of users that is contained in a custom address list by choosing from the following:

    • Users within this dial plan   Use this option to allow callers who connect to the UM auto attendant to locate and contact users who are within the dial plan that is associated with the UM auto attendant.

    • Anyone in the default global address list   Use this option to allow callers who connect to the UM auto attendant to locate and contact anyone who is listed in the GAL. This includes all users who have been mailbox-enabled.

    • Only this extension   Use this option to allow callers to connect to an extension number that you have specified in the field for this option. This field accepts only numeric digits. The number of digits that you define in this field must match the number of digits that are configured on the dial plan that is associated with the auto attendant.

    • Only this auto attendant   Use this list to allow callers to connect to a UM auto attendant and then connect to another auto attendant. You must create this auto attendant to allow callers to be transferred to another auto attendant that is specified.

    • Anyone in address list   Use this option to allow callers who connect to the UM auto attendant to locate and contact users who are within a defined custom address list. This includes all users who have been mailbox-enabled.

      Important:
         The All Address Lists container is an empty container object and differs from the global address list (GAL) container. If you choose the All Address Lists container when you browse for a custom address list, there will be no UM-enabled users for callers to contact. If you want to select all the address lists in your organization, choose the Anyone in the default global address list option.
Matched name selection method
  • Use this field to select the method the dial plan uses to differentiate between users who have similar names. When a caller is prompted to enter letters to find a particular user in the organization, sometimes more than one name matches the caller's input. Select one of the following methods for providing the caller with more information to help them locate the correct user in the organization:

    • None   No additional information will be given when matches are listed. By default, this method is selected.

    • Title   The auto attendant will include each user's title when matches are listed.

    • Department   The auto attendant will include each user's department when matches are listed.

    • Location   The auto attendant will include each user's location when matches are listed.

    • PromptForAlias   The auto attendant will prompt the caller for the user's alias.

  • By default, all UM auto attendants that are associated with this dial plan will inherit this setting. However, you can change this setting on each UM auto attendant that is created.

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