Topic Last Modified: 2008-11-07
This topic provides information about how to troubleshoot issues that you may experience when you try to enable a user account for Unified Messaging (UM) in Microsoft Exchange Server 2007.
When you run the Set-UMMailboxPin cmdlet, you receive the following error message:
An error occurred while accessing the mailbox for user <UserName>. Please see the event logs on the server <ServerName> for more information.
When a user tries to reset his or her PIN, the e-mail message that contains the new PIN is sent to the Drafts folder in Microsoft Office Outlook. In this scenario, the following event is logged in the Application log:
Event Type: Warning
Event Source: MSExchange Unified Messaging
Event ID: 1174
Description: An error occurred while performing the following operation: 'Submit PIN Reset Message' for user '<UserName>'. 'Cannot submit message'.
When you configure a user's PIN to enable that user's account for Unified Messaging, an error occurs. In this scenario, Exchange 2007 does not send a Welcome e-mail message to that particular user.
This problem occurs when the Exchange server computer account (ServerName$) does not have sufficient permissions to access the VoiceMessageOriginator stub object.
To resolve this issue, follow these steps:
- Start the Active Directory Services Interfaces
Editor (ADSI Edit) tool. To do this, click Start, click
Run, type adsiedit.msc, and then click OK.
- Connect to the Configuration container. To do this,
click Connect to on the Action menu. In the Select
a well know Naming Context list, click Configuration,
and then click OK.
- Expand Configuration, expand
CN=Services, expand CN=Microsoft Exchange, expand
CN=<OrganizationName>, and then expand CN=Transport
- In the details pane, right-click
then click Properties.
- Click the Security tab.
- Click Add, and then click Object Types.
- Click to select the Computers check box, and then click
- In the Enter the object names to select box, type the
name of the Exchange Unified Messaging server, click Check
Names, and then click OK.
- In the Group or user name list, click the Unified
Messaging server that you added (<ServerName>
- In the Permissions for ServerName list, click to select
the Full control check box in the Allow column.
- Click Apply, and then click OK.
- Exit the ADSI Edit tool.
For More Information
For more information about how to configure Unified Messaging in Exchange 2007, see Managing Unified Messaging.