Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007
Topic Last Modified: 2006-12-21

This topic explains how to use the Exchange Management Shell to diagnose Availability service issues in the following scenarios:

The Autodiscover service provides Microsoft Office Outlook 2007 with configuration information that is needed to connect to Exchange. The Test-OutlookWebServices cmdlet is a diagnostic task that verifies whether the Autodiscover service and the Availability service are correctly configured and can service Outlook client requests.

For more information about the Autodiscover service, see the following topics:

Before You Begin

To run the Test-OutlookWebServices cmdlet, the account you use must be delegated the following:

  • Exchange Server Administrator role and local Administrators group for the target server

For more information about permissions, delegating roles, and the rights that are required to administer Exchange Server 2007, see Permission Considerations.

Before you perform these procedures, be aware that you can also diagnose Availability service issues by using Event Viewer. Specifically, search Event Viewer on your Client Access server for event logs that contain the event source "MSExchange Availability."

Procedure

To use the Exchange Management Shell to diagnose Availability service issues for an individual user

  • Run the following command:

    Copy Code 
    Test-OutlookWebServices -Identity: User1@Contoso.com

To use the Exchange Management Shell to diagnose Availability service issues for a Client Access server

  • Run the following command:

    Copy Code 
    Test-OutlookWebServices -ClientAccessServer ClientAccessServer01

To use the Exchange Management Shell to diagnose Availability service issues across different sites

  • Run the following command:

    Copy Code 
    Test-OutlookWebServices -Identity User1@Site1.Contoso.com -TargetAddress User2@Site2.Fabrikam.com

For detailed syntax and parameter information, see the Test-OutlookWebServices reference topic.

For More Information