What is a conversation?
Any attempt to establish an instant messaging conversation is
considered a conversation and causes an item to be stored in the
Outlook Conversation History folder. For example, if you send an
instant message to someone that does not respond, the conversation
item is still recorded in the Conversation History folder.
What is a call?
A call is a session that involves any kind of audio. Attempts to
place a call, whether it is audio or video, or any attempt to
escalate to an audio session during an IM session is considered a
call, even if the call goes unanswered.
When does a conversation or call start?
A conversation or a call start when you do one of the
following:
- Send an IM invitation to another user
- Accept an IM invitation from another user
- Receive an audio or video call (regardless of whether you
accept it)
- Place an audio or video call
When does a conversation or call end?
A conversation or a call end when one of the following
occurs:
- You close the conversation window (using the File/Close or the Close button).
- The conversation times out after 10 minutes.
- An audio or video call call is ended or forwarded.
- You sign out of Communicator or lose connectivity to the
server.