Topic Last Modified: 2011-03-11

Issue   Another user’s audio device is causing poor audio quality during a Microsoft Lync 2010 meeting or call.

Resolution   Do the following:

• Ask anyone who is using a webcam microphone or computer speakers to try using a different audio device.
  
  
• Ask everyone to make sure the device they are using is optimized for Lync 2010. For a list of optimized devices, see “Phones and Devices Qualified for Microsoft Lync” at http://go.microsoft.com/fwlink/?LinkId=208938.
  
  
• Ask the presenter to mute the participant who has the malfunctioning device.
  
  

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