Topic Last Modified: 2011-03-11
Issue You are a response group agent in Microsoft Lync 2010 and not receiving response group calls.
Resolution Try the following:
- Check your presence status. Agents receive response group calls
only if their presence status is Available or Inactive.
- Make sure Privacy Mode is not enabled. For details, see “Enable
Privacy Mode” at the Lync Help and How-to website at http://go.microsoft.com/fwlink/?LinkId=212053.
- If you are in a formal response group where you must manually
sign in before you can take calls, make sure you are signed in. In
the Lync main window, click the Show Menu arrow, point to
Tools, and then click Response Group Settings.
Return to Response Groups