Configure Telephony for Users

Topic Last Modified: 2010-12-14

Telephony settings are some of the individual settings of a user account that can be configured in Lync Server Control Panel for the user (that is, if the individual user has been enabled for Microsoft Lync Server 2010 and the organization supports telephony).

Lync Server 2010 user telephony options include the following:

Audio/video disabled The user cannot make calls with audio and video.
PC-to-PC only The user can make only PC-to-PC audio or video calls.
Enterprise Voice The user can use the Lync Server 2010 infrastructure to route all incoming and outgoing calls. The user can also make PC-to-PC calls.
Remote call control The user can use Lync Server 2010 to control the desktop phone, and can also make PC-to-PC calls.

For details about configuring telephony for an organization, see Configure Telephony for Users and Deploying Enterprise Voice in the Deployment documentation.

To configure telephony for a specific user account

From a user account that is assigned to the CsUserAdministrator role or the CsAdministrator role, log on to any computer in your internal deployment.
Open a browser window, and then enter the Admin URL to open the Lync Server Control Panel. For details about the different methods you can use to start Lync Server Control Panel, see Open Lync Server Administrative Tools.
In the left navigation bar, click Users.
In the Search users box, type all or the first portion of the display name, first name, last name, Security Accounts Manager (SAM) account name, SIP address, or line Uniform Resource Identifier (URI) of the user account that you want, and then click Find.
In the table, click the user account that you want to modify.
On the Edit menu, click Modify.
In Telephony, do the following:
- To disable audio and video calls for the user, click Audio/video disabled.
- To enable PC-to-PC audio communications for the user, but not remote call control or Enterprise Voice, click PC-to-PC only. Specify a value for Line URI for the telephone that the user uses for PC-to-PC audio communications.
- To route the user's phone calls by using the Lync Server 2010 infrastructure in accordance with the class of service policy, including PC-to-PC audio communication, click Enterprise Voice. In Line URI, specify the telephone number for Enterprise Voice. In Dial plan policy and Voice policy, specify the appropriate policies for the user. To specify the normalization rules for translating phone numbers dialed by the user to the E.164 format, select the appropriate location profile in Location policy.
- To enable remote call control, which enables users to control their desktop phone line from Lync Server 2010 to make PC-to-PC calls and PC-to-phone calls, click Remote call control. In Line URI, specify the telephone number for remote call control. The user must have a desktop phone and private branch exchange (PBX) connection for call routing.