Topic Last Modified: 2010-12-09

Response Group is an Enterprise Voice feature that routes and queues incoming calls to groups of people, called agents, such as for a help desk or a customer service desk.

The components that Response Group requires are installed and enabled automatically on the Front End Server or Standard Edition server when you deploy Enterprise Voice. To make Response Group available to users, you must configure agent groups, then queues, and then workflows.

This section guides you through the configuration of Microsoft Lync Server 2010 Response Group. It assumes that you have already read the planning sections related to Response Group and deployed an Enterprise Edition or Standard Edition server with Enterprise Voice.

For details about and a sample script for creating a response group by using Lync Server Management Shell, see "Creating Your First Response Group Using Lync Server Management Shell" at

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