Topic Last Modified: 2011-04-07
Issue You are a Microsoft Lync 2010 response group agent, and you receive a response group call that has no call context, or the call context is incomplete.
Resolution Consider the following:
- If you are in a hunt group, you will not get any call context.
Call context is sent only for interactive groups, not for hunt
- In supervised transfers for anonymous response group agents,
call context is transferred only if the transfer is started from
the Lync 2010 conversation window that has the call context.
- If call context is incomplete (if it is missing questions, for
example), you might need to ask the Lync administrator to enter
text to complete the incomplete items.
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