See Also
You can use a .wav file for some Response Group settings, such as the welcome message, the on-hold music, or the Interactive Voice Response questions. All user provided .wav files must meet the following requirements:
- 8-bit or 16-bit file
- Linear pulse code modulation (LPCM), A-Law, or mu-Law format
- Mono or stereo
- 4MB or less
For the best performance, a 16 kHz, mono, 16-bit .wav file is recommended.
Supported File Formats
The following table describes the supported file formats.
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Standard PCM Formats |
|
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SAFT8kHz8BitMono |
SAFT8kHz8BitStereo |
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SAFT8kHz16BitMono |
SAFT8kHz16BitStereo |
|
SAFT11kHz8BitMono |
SAFT11kHz8BitStereo |
|
SAFT11kHz16BitMono |
SAFT11kHz16BitStereo |
|
SAFT12kHz8BitMono |
SAFT12kHz8BitStereo |
|
SAFT12kHz16BitMono |
SAFT12kHz16BitStereo |
|
SAFT16kHz8BitMono |
SAFT16kHz8BitStereo |
|
SAFT16kHz16BitMono |
SAFT16kHz16BitStereo |
|
SAFT22kHz8BitMono |
SAFT22kHz8BitStereo |
|
SAFT22kHz16BitMono |
SAFT22kHz16BitStereo |
|
SAFT24kHz8BitMono |
SAFT24kHz8BitStereo |
|
SAFT24kHz16BitMono |
SAFT24kHz16BitStereo |
|
SAFT32kHz8BitMono |
SAFT32kHz8BitStereo |
|
SAFT32kHz16BitMono |
SAFT32kHz16BitStereo |
|
SAFT44kHz8BitMono |
SAFT44kHz8BitStereo |
|
SAFT44kHz16BitMono |
SAFT44kHz16BitStereo |
|
SAFT48kHz8BitMono |
SAFT48kHz8BitStereo |
|
SAFT48kHz16BitMono |
SAFT48kHz16BitStereo |
|
A-Law Formats |
|
|
SAFTCCITT_ALaw8kHzMono |
SAFTCCITT_ALaw8kHzStereo |
|
SAFTCCITT_ALaw11kHzMono |
SAFTCCITT_ALaw11kHzStereo |
|
SAFTCCITT_ALaw22kHzMono |
SAFTCCITT_ALaw22kHzStereo |
|
SAFTCCITT_ALaw44kHzMono |
SAFTCCITT_ALaw44kHzStereo |
|
u-Law Formats |
|
|
SAFTCCITT_uLaw_8kHzMono |
SAFTCCITT_uLaw_8kHzStereo |
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SAFTCCITT_uLaw_11kHzMono |
SAFTCCITT_uLaw_11kHzStereo |
|
SAFTCCITT_uLaw_22kHzMono |
SAFTCCITT_uLaw_22kHzStereo |
|
SAFTCCITT_uLaw_44kHzMono |
SAFTCCITT_uLaw_44kHzStereo |
 Note: |
|---|
The following list contains the exact sampling frequencies
required for 11kHz, 22kHz, and 44kHz files (that is, an 11000Hz
file is not supported by the system):
|