Holiday sets are a list of holidays that an administrator can set up for a server pool. The holiday set contains the list of holidays that the workflow will be closed. Holiday sets are available in the Enhanced Hunt Group, One-Level Interactive, and Two-Level Interactive workflows. When you create or manage a workflow, you can select the holiday sets that you want the workflow to use. The hours in the holiday set override the workflow business hours.

To create a holiday set

  1. Log on as a member of the RTCUniversalServerAdminsgroup to a computer where the Office Communications Server 2007 R2 administrative tools have been installed.

  2. Click Start, point to Administrative Tools, and then click Office Communications Server 2007 R2.

  3. Right-click the name of the pool, point to Properties, point to Applications, and then click Response Group Service Properties.

  4. In the Office Communications Server 2007 R2 Response Group Administration snap-in, right-click on the pool and then click Properties.

  5. Click New, type a name for the holiday set, and then click OK.

    You can now add holidays to the holiday set.

    Note:
    You must add a holiday to the new holiday set before it can be saved.

To add a holiday to a holiday set

  1. Log on as a member of the RTCUniversalServerAdminsgroup to a computer where the Office Communications Server 2007 R2 administrative tools have been installed.

  2. Click Start, point to Administrative Tools, and then click Office Communications Server 2007 R2.

  3. Right-click the name of the pool, point to Properties, point to Applications, and then click Response Group Service Properties.

  4. In the Office Communications Server 2007 R2 Response Group Administration snap-in, right-click on the pool and then click Properties.

  5. Click the Holiday setsbox, and then select the holiday set to modify.

  6. In the Add holidaysection, in the Namebox, type the holiday name.

  7. Click the Startbox to select the starting date for the holiday, and then click the Endbox to select the ending date for the holiday.

  8. Do one of the following:

    • To specify that the workflow will be closed all day for the holiday, select the All day eventcheck box.

    • To specify the hours that the workflow will be closed for the holiday, set the hours in the time portion of the Startand Endboxes.

  9. Click Add.

  10. To add more holidays to the holiday set, repeat steps 6 through 9.

  11. Click OK.

To delete a holiday from a holiday set

  1. Log on as a member of the RTCUniversalServerAdminsgroup to a computer where the Office Communications Server 2007 R2 administrative tools have been installed.

  2. Click Start, point to Administrative Tools, and then click Office Communications Server 2007 R2.

  3. Right-click the name of the pool, point to Properties, point to Applications, and then click Response Group Service Properties.

  4. In the Office Communications Server 2007 R2 Response Group Administration snap-in, right-click on the pool and then click Properties.

  5. Click the Holiday setsbox, and then select the holiday set to modify.

  6. Select the holiday in the holidays list, and then click Remove.

  7. Click OK.

To delete a holiday set

  1. Log on as a member of the RTCUniversalServerAdminsgroup to a computer where the Office Communications Server 2007 R2 administrative tools have been installed.

  2. Click Start, point to Administrative Tools, and then click Office Communications Server 2007 R2.

  3. Right-click the name of the pool, point to Properties, point to Applications, and then click Response Group Service Properties.

  4. In the Office Communications Server 2007 R2 Response Group Administration snap-in, right-click on the pool and then click Properties.

  5. In the Holiday setsbox, click the holiday set to delete, and then click Delete.

  6. Click Yesto confirm.

  7. Click OK.

See Also