Ensuring appropriate network connectivity and message routing is a first step to take when troubleshooting network issues with Enterprise Voice. Connectivity of all components and users, as well as the configuration of the network, is a basic requirement for communications that use Office Communications Server 2007 R2. If you have connectivity or network configuration issues, you need to resolve them before you address any Enterprise Voice quality issues.

In addition, connectivity and network configuration issues that are not specific to Office Communications Server can affect communication with internal users, federated users, and remote users.

The topics in this section cover troubleshooting steps to take to resolve general network issues that are caused by connectivity or network configuration problems.

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