In the Communications Server 2007 R2 Attendant Call-Forwarding Settings, you can set up a group of 25 contacts, known as a team-call group, who can answer your incoming calls. This feature emulates the group pickup feature in traditional PBX systems, and is especially useful if you are part of a group of people who share responsibility for a particular area and any one of you can field incoming calls. You can set up this feature to ring you and your team-call group simultaneously, or you can set a delay so that your calls ring you first and then your team-call group after a specified number of seconds.
When your status is set to Offline, your calls are automatically redirected to your team-call group. When your status is set to Do Not Disturb, your calls are automatically redirected to your voice mail. When a call is directed to you, the contacts in your team-call group each receive the incoming call message. This message indicates that you are the intended recipient of the call. When you or one of the contacts answers the call, the other contacts will see that the call has already been answered.
If the person calling you is another Communicator 2007 R2 user, their call window will indicate that the call may be answered by either you or one of your contacts. When the call is answered, the call window displays the name of the person who answered the call.
This feature requires that Enterprise Voice capabilities are enabled for you and the members of your team-call group.
Membership in Team-Call Groups
Contacts and members of a team-call group can be designated as delegates. Delegates are contacts who can make, answer, and transfer the calls of another personusually a manager or an executive.
If you are a delegate, you cannot set up a team-call group that includes the person who made you a delegate. Additionally, at any time, you can function only as a member of a team-call group for a manager or as a delegate for that manager. You cannot receive calls as a delegate and as a team-call for the manager at the same time.
For more information about the call delegation feature of Communications Server 2007 R2 Attendant, see Delegating Your Calls to One or More Assistants.
To set up team call
- In the
Office Communications Server 2007 R2 Attendantwindow, click
- In the
Do the following when I get callsdrop-down list, select
Ring me and my team-call group.
Add, and then type the name or alias of a contact who you
want in your team-call group.
- Select the contact from the results list, and then click
OK. Repeat steps 3 and 4 for each contact that you want in
your team-call group.
- By default, the delay for each team contact is 0 seconds. To
set a delay for your contacts, click the
Ring Delaybutton. Select the
Turn on ring delaycheck box, and then type the number of
seconds that should elapse before the contacts are rung.
|The ring delay setting that you set applies to all the contacts in your team-call group.|