Office Communications Server 2007 R2 delivers enhanced out-of-the-box monitoring and reporting capabilities for new features and scenarios while simplifying the deployment and administration of monitoring components. Archiving, Call Detail Record (CDR), and Quality of Experience (QoE) enhancements for Office Communications Server 2007 R2 include:
- CDR and archiving data for new scenarios and features,
including dial-in conferencing, call delegation, team calling, and
Response Group Service.
- New CDR usage reports provide system usage details for
conferencing, voice and video, and IM.
- New QoE metrics for video quality, audio quality, PSTN
connections, network connectivity, and trunk leg. These new QoE
metrics provide better quality monitoring and diagnostics. QoE
metrics are also collected for the new Conferencing Attendant,
Response Group Service, and Office Communications Server 2007 R2
- QoE reports have been fully redesigned and enhanced with the
new metrics, to give better views of the media quality on the
- A new Office Communications Server role, the Monitoring Server,
gathers both CDR and QoE data.
- Scalability is improved, and both Archiving Server and
Monitoring Server can support a greater number of users per server.
- Now that CDR functionality has moved to Monitoring Server,
Archiving Server performs only the archiving of instant messages
for compliance purposes.
- The new Group Chat feature includes its own Compliance service
for the archiving of Group Chat content.