Configure the call park orbit ranges in the orbit table

Use Communications Server Control Panel or Communications Server Management Shell cmdlet New-CSCallParkOrbit to create the orbit ranges in the call park orbit table and associate them with the Application service that hosts the Call Park application.

Note:
For seamless integration with existing dial plans, orbit ranges are typically configured as a block of virtual extensions. Assigning Direct Inward Dialing (DID) numbers as orbit numbers in the call park orbit table is not supported.

CsVoiceAdministrator

CsAdministrator

Configure Phone Number Extensions for Parking Calls

Communications Server Management Shell online help

Configure Call Park settings

• Use the Communications Server Management Shell cmdlet Set-CsCpsConfiguration to configure Call Park settings. At a minimum, we recommend that you configure the OnTimeoutURI option to configure the fallback destination to use when a parked call times out. You can also configure the following settings:
  
  
  • (Optional) EnableMusicOnHold to enable or disable music on hold.
    
    
  • (Optional) MaxCallPickupAttempts to determine the number of times a parked call rings back to the answering phone before forwarding the call to the fallback Uniform Resource Identifier (URI).
    
    
  • (Optional) CallPickupTimeoutThreshold to determine the amount of time that elapses after a call has been parked before it rings back to the phone where the call was answered.
    
    
• (Optional) Use the Communications Server Management Shell cmdlet Set-CsCallParkServiceMusicOnHoldFile to customize and upload an audio file, if not using default music on hold.
  
  

CsVoiceAdministrator

CsAdministrator

Communications Server Management Shell online help

Configure voice policy to enable Call Park for users

Use Communications Server Control Panel or Communications Server Management Shell cmdlet Set-CSVoicePolicy with the EnableCallPark option to enable Call Park for users in voice policy.

Note:
By default, Call Park is disabled for all users.

CsVoiceAdministrator

CsUserAdministrator

CsAdministrator

Create a Voice Policy and Configure PSTN Usage Records

Communications Server Management Shell online help

Verify normalization rules for Call Park

Call Park orbits must not be normalized. Verify that your normalization rules do not include any of your orbit ranges. If necessary, create additional normalization rules to prevent orbits being normalized.

CsVoiceAdministrator

CsAdministrator

Create a Dial Plan

Verify your Call Park deployment

Test parking and retrieving calls to ensure that your configuration works as expected.

CsVoiceAdministrator

CsAdministrator