[This is pre-release documentation and subject to change in future releases. This topic's current status is: Milestone-Ready]

Topic Last Modified: 2010-07-18

Voice over IP (VoIP) is a software-based alternative to traditional PBX-based telephony. Though the VoIP call experience is similar to the traditional telephony experience, the Microsoft Communications Server 2010 VoIP solution, Enterprise Voice, includes features that enable richer communication and collaboration. For example, your Enterprise Voice deployment can be configured to enable Microsoft Communicator "14" clients, including Microsoft Communicator “14” Phone Edition to allow users to view enhanced presence information or location information for contacts in your organization’s address book. Some Communications Server 2010 features are enabled through integration with other Communications Server 2010 workloads and with Microsoft Exchange Unified Messaging (UM).

New to Communications Server are the following Enterprise Voice enhancements for users, more effective call handling (routing and answering), and additional return on investments (ROI) for your organization:

With Communications Server, your Enterprise Voice users can also continue to do the following, as they did in previous releases:

In addition to the aforementioned productivity enhancements for users, Enterprise Voice continues to provide the following benefits for your organization:

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