Topic Last Modified: 2010-07-14
The Response Group application is automatically enabled when you deploy Enterprise Voice. This section describes the components that support the Response Group application.
Response Group Components
The following Microsoft Communications Server 2010 components support the Response Group application:
- Application service: Application service provides a
platform for deploying, hosting, and managing unified
communications applications, such as Response Group. Application
service is automatically installed on every Front End Server in an
Enterprise pool and on every Standard Edition server.
- Response Group application: Response Group is one of the
unified communications applications that are hosted by Application
service. It is included automatically when you deploy Enterprise
Voice. The Response Group application routes and queues incoming
calls to groups of agents.
- Language pack: A language pack is required to support
text-to-speech and speech recognition. These speech technologies
are used when you configure messages, such as the welcome message
and other prompts, and interactive voice response (IVR) questions
and answers. For Beta, only the en-US language pack is installed by
- Audio files: Audio files are used for messages and
- File Store: Response Group uses File Store to store
audio files. Multiple Response Group pools can use the same
instance of File Store.
- Response Group Configuration Tool : The Response Group
Configuration Tool is a Web-based tool that is used to create and
configure response groups. The Response Group Configuration Tool is
included when you install Web Services.
- Communications Server Control Panel : You can use
Communications Server Control Panel to setup and configure agent
groups and queues for response groups.
- Communications Server Management Shell : All Response
Group settings can be configured by using Communications Server
Management Shell cmdlets.
- Microsoft Communicator "14" : Formal agents (agents who
are required to sign in to the group before they can accept calls
for the group) use Communicator "14" to sign in to and sign out
from the group. If an agent group is configured for formal agents,
the agents click a menu item in Communicator "14" to open Internet
Explorer and display a Web page console for signing in and out of
- Web Services: Web Services is required for Response
Group Configuration Tool, the agents’ sign-in and sign-out console,
Communications Server Control Panel, and Response Group Client Web
- Response Group Client Web Service: Response Group
provides a Client Web Service, which can be used by third-party
applications to retrieve information about agents, agent group
membership, agent sign-in status, call status for groups, and the
groups that support anonymous calls. Communicator "14" and
Communications Server 2010 Attendant use Response Group Client Web
Service to retrieve the list of response groups that agents can use
to make anonymous calls. The Client Web Service is included when
you install Web Services.