Communications Server Control Panel

(New) Useful when planning to deploy devices and when updating and monitoring IP phones. This is the management console for this release. For devices, you can use the Communications Server Control Panel to start Web Services; set up dial plans, voice policies, call routes, device logs, and PINs; manage Device Updates.

Open Communications Server Control Panel.

Communications Server Control Panel

Communications Server Management Shell

(Updated) Useful when planning to deploy devices, and when troubleshooting. This is the command-line environment, from which you can use cmdlets to set up contact objects and policies for devices, <information to come.>.

Open Communications Server Management Shell.

Communications Server Management Shell

Device logs

Useful when provisioning, monitoring, and troubleshooting.

Update Server Web Services and then browse to the correct folder.

<information to come.>

Device Update service

Useful when deploying new devices and when Microsoft releases updates to device software. This service allows you to download updates from Microsoft.com, test them, and deploy them. You can also roll back to previously installed software versions.

Accessible through the Communications Server Control Panel or Windows PowerShell.

Updating Devices

IP Phone Inventory Report tool

(New) Useful when monitoring and troubleshooting issues on IP phones. This tool allows you to create reports

Monitoring Server Reports

<information to come.>

Power-on self test (POST)

(New) Useful when monitoring and troubleshooting issues on the new IP phones (Polycom CX600, Polycom CX500, Polycom CX3000, Aastra 6725ip, and Aastra 6721ip). This tool allows you to test the health of the DDR2 RAM.

On the device. (While the device is starting up, press * + 7 to start POST. If the test passes, the startup process continues. If the test fails, the preboot code returns an error message (for example, “POST Failed. Device cannot start”) and the startup process ends.)

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Monitoring Server Report

Useful when monitoring and troubleshooting issues related to user activity and media quality. There is a QoE report for user activity that searches for call detail records based on user alias and another report for media quality that searches individual detail records for signal values captured from the user’s device microphone or speaker Purpose

Monitoring Server Reports

<information to come.>

Reset (Hard, Factory)

(New) Useful when troubleshooting issues on the new IP phones (Polycom CX600, Polycom CX500, Polycom CX3000, Aastra 6725ip, and Aastra 6721ip). The Hard Reset lets users delete all user-created data (such as device logs, registry settings, and credentials). The Factory Reset lets users revert the device back to the last working software version, in the event that the phone is updated to a version that is problematic and causing issues for the users.

On the device. (While the device starts up, press # + 4 + Backspace to start the reset.)

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