Configure Telephony for Users

[This is pre-release documentation and subject to change in future releases. This topic's current status is: Milestone-Ready]

Topic Last Modified: 2010-07-14

Telephony settings are some of the individual settings of a user account that can be configured in Communications Server Control Panel for the user (that is, if the individual user has been enabled for Microsoft Communications Server 2010 and the organization supports telephony).

Communications Server 2010 user communications options include the following:

Audio/video disabled. The user cannot make calls with audio and video.
PC-to-PC only. The user can make only PC-to-PC audio or video calls.
Enterprise Voice. The user can use the Communications Server 2010 infrastructure to route all incoming and outgoing calls. The user can also make PC-to-PC calls.
Remote call control. The user can use Communications Server 2010 to control the desktop phone, and can also make PC-to-PC calls.

For details about configuring telephony for an organization, see Configuring Telephony Conferencing for Servers and the Deploying Enterprise Voice documentation.

To configure telephony for a specific user account

Open Communications Server Control Panel.
In the left navigation bar, click Users.
In the Search users box, type all or a portion of the display name, first name, last name, SAM account name, SIP address, or line Uniform Resource Identifier (URI) of the user account that you want, and then click Find.

Note:

You can also use wildcards to search for users.
In the table, click the user account that you want to modify.
On the Edit menu, click Modify.
In Telephony, do the following:
- To disable audio and video calls for the user, click Audio/video disabled.
- To enable PC-to-PC audio communications for the user, but not remote call control or Enterprise Voice, click PC-to-PC only. Specify a value for Line URI for the telephone that the user uses for PC-to-PC audio communications.
- To route the user's phone calls by using the Communications Server 2010 infrastructure in accordance with the class of service policy, including PC-to-PC audio communication, click Enterprise Voice. In Line URI, specify the telephone number that the user uses for Enterprise Voice. In Dial plan policy and Voice policy, specify the appropriate policies for the user. To specify the normalization rules for translating phone numbers dialed by the user to the E.164 format, select the appropriate location profile in Location policy.
- To enable remote call control, which enables the user to control his or her desktop phone line from Communications Server 2010 to make PC-to-PC calls and PC-to-phone calls, click Remote call control. In Line URI, specify the telephone number that the user uses for remote call control. The user must have a desktop phone and private branch exchange (PBX) connection for call routing.