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Topic Last Modified: 2010-07-18

To join a dial-in conference as an authenticated user, a Microsoft Communications Server 2010 user with Active Directory Domain Services (AD DS) credentials requires a personal identification number (PIN). If a user forgets the dial-in conferencing PIN or has not set the PIN by using Microsoft Communicator "14", you can set the user’s PIN from Communications Server Control Panel. You can automatically generate the PIN or create one manually.

Note:
Specific characteristics of the PIN, such as its minimum length, can be configured as a policy. In addition to the global policy, you can configure a PIN policy for individual sites or users. For details about configuring a PIN policy, see Configure a Dial-in Conferencing Personal Identification Number (PIN) Policy.

Set a user’s PIN

  1. Open Communications Server Control Panel.

  2. In the left navigation bar, click Users.

  3. Use one of the following methods to locate a user:

    • In the Search users box, type all or a portion of the display name, first name, last name, Security Accounts Manager (SAM) account name, SIP address, or line Uniform Resource Identifier (URI) of the user account, and then click Find.

      Note:
      You can also use wildcards to search for users.
    • If you have a saved query, click the Open query icon, use the Open dialog box to retrieve the query (a .usf file), and then click Find.

  4. (Optional) Specify additional search criteria to narrow the results:

    1. Click Add Filter.

    2. Enter the user property by typing it or by clicking the arrow in the drop-down list to select the property.

    3. In the Equal to drop-down list, click the operator (for example, Equal to or Not equal to).

    4. Depending on the user property you selected, enter the criteria you want to use to filter the search results by typing it or by clicking the arrow in the drop-down list.

      Tip:
      To add additional search clauses to your query, click Add Filter.
    5. Click Find.

    Note:
    If the PIN is locked, you must unlock the PIN before you can set it. To unlock the PIN, click the user, click Action, and then click Unlock PIN.

  5. Click a user in the search results, click Action, and then click Set PIN.

  6. In the Set PIN dialog box, do one of the following:

    • Allow Communications Server 2010 to generate the user’s PIN. The Automatically generate a valid PIN option is selected by default.

    • Click Manually enter a specific PIN, click the text box, and then type a PIN that meets the PIN requirements specified in your PIN policy settings.

  7. Click OK.

  8. Copy the PIN and communicate it to the user.

    Tip:
    To send the PIN by e-mail, in the Set PIN dialog box, click Open my e-mail client. If you are using the Microsoft Office Outlook messaging and collaboration client as your e-mail client, the PIN is automatically copied to a new message.

  9. Click Close.

See Also