Topic Last Modified: 2010-06-20
Users cannot park calls or retrieve parked calls until they are enabled for Call Park in voice policy.
|By default, Call Park is disabled for all users.
You can enable Call Park at the global scope or at the site or user scope. User scope takes precedence over site scope, and site scope takes precedence over global scope.
To Enable Call Park for Users by Using Communications Server Control Panel
Open Communications Server Control Panel.
In the left navigation bar, click Voice Routing.
Click the Voice Policy tab.
Double-click an existing voice policy to open the Edit Voice Policy dialog box.
Under Calling features, select Enable call park.
Click OK to save the voice policy
To Enable Call Park for Users by Using Communications Server Management Shell
Open Communications Server Management Shell.
Set-CsVoicePolicy <VoicePolicy> –EnableCallPark $true