Topic Last Modified: 2010-07-15
The following table describes the Response Group user model that you can use as the basis for capacity planning requirements.
Response Group User Model
| Metric | Per Enterprise Edition pool (with 8 Front End Servers) | Per Standard Edition Server |
|---|---|---|
|
Incoming calls per second |
16 |
2 |
|
Concurrent calls connected to IVR or MoH |
480 |
60 |
|
Concurrent anonymous sessions (without IM) |
224 |
28 |
|
Concurrent anonymous sessions (with IM) |
64 |
8 |
|
Active agents (formal and informal) |
1200 |
1200 |
|
Number of hunt groups |
400 |
400 |
|
Number of IVR groups (use speech recognition) |
200 |
200 |