[This is pre-release documentation and subject to change in future releases. This topic's current status is: Milestone-Ready]

Topic Last Modified: 2010-07-15

The following table describes the Response Group user model that you can use as the basis for capacity planning requirements.

Response Group User Model

Metric Per Enterprise Edition pool (with 8 Front End Servers) Per Standard Edition Server

Incoming calls per second

16

2

Concurrent calls connected to IVR or MoH

480

60

Concurrent anonymous sessions (without IM)

224

28

Concurrent anonymous sessions (with IM)

64

8

Active agents (formal and informal)

1200

1200

Number of hunt groups

400

400

Number of IVR groups (use speech recognition)

200

200