Typically, Communicator 2007 is configured for you by your
system administrator. However, the administrator may not have
configured Communicator 2007 to start automatically when you log on
to Windows, so this option is covered below.
To start Communicator automatically when you log on to
On the Windows desktop, click Start, point to
All Programs, and then click Microsoft Office Communicator 2007.
In the Office Communicatorwindow, verify that
your user name is correct, enter your password and then click
In the Office Communicator title bar, click
the Menu button.
Click Tools, click Options,
and if not already selected, select the Automatically
start Communicator when I log on to Windows check box.
When Communicator 2007 is first installed, it is usually
configured for you your system administrator. However, it is
possible that you might not be able to sign in. If you receive an
error message while trying to sign in, you may want to consider the
following troubleshooting steps before contacting your system
Verify your sign-in address, user name, and password.
Check advanced account settings, if appropriate.
View the Windows event log for detailed information about the
error, and then provide that information to your administrator or
technical support department.
To verify your account information
In the Office Communicator main window title
bar, click the Menu button, point to Tools, and then click Options.
In the Options dialog box, on the Personal tab, under My account, verify
that the information in the Sign-in address box is correct.
If you need to configure Communicator manually, click the
Advanced button. Verify that the Manual Configuration option is selected, and then check
that the values for Internal server name or IP
address, External server name or IP address,
and Connect using are correct. Then click
Click OK to close the Options dialog box.
In the Office Communicator main window,
re-type your user name and password, and then click Sign In to try the connection again.
If you still cannot sign in, you can find out more about the
error by using Communicator's Logging options.
Office Communicator provides the following logging options that
can help you troubleshoot sign-in problems with Communicator.
Turn on logging in
Communicator You can enable this option to create a
log file, communicator-uccp-log.uccplog, that contains information
about the interaction of Office Communicator 2007 with Office
Communications Server 2007. The communicator-uccp-log.uccplog file
is created in the Windows <user profile>\Tracing folder. This
option also creates a Communicator.etl file, which is trace file
that is created for administrators and Microsoft Support to help
Note To enable
Turn on logging in Communicator, you must be a
member of the Performance Log Users group.
Turn on Windows Event Logging for
Communicator When this option is enabled,
Communicator writes the following types of errors to the Windows
system event log, along with detailed troubleshooting information:
Errors which prevent a user from logging on to the server, such
as host or domain name errors, or an invalid certificate.
Diagnostic messages returned by the server, such as version
check failures, problems with log-in credentials, or errors
generated in response to a SIP INVITE message from the client.
To turn on Logging
In the Communicator main window title bar, click the Menu button, point to Tools, and then
Click the General tab, and then under
Options, select the Logging options that you want
Note You must be a
member of the Performance Log Users group to enable this option. If
you do not know how to add your account to the Performance Log
Users group, contact your system administrator.
To locate the Communicator log file
In Windows Explorer, navigate to the <user
profile>\Tracing folder. If you have enabled the Turn on Logging
in Communicator option, you will see a
communicator-uccp-log.uccplog file in the folder. If you are
already signed in, you will need to sign out and then sign back in
before the log file is created.
To view the Windows Events Viewer
Click Start, click Run,
type eventvwr in the Open box, and then
In the Event Viewer window, in the Console
Tree pane on the left, do one of the following:
In Windows XP, click Application.
In Windows Vista, double-click Windows Logs,
and then click Application.
Double-click the most recent Communicator error in the list to
display the error details.
In the Event Properties dialog box, click the
Copy button to copy the text of the error to the
Paste the error information into a text file or e-mail message,
and then contact your system administrator or technical support