Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2
Topic Last Modified: 2012-07-23
When you enable a user for Unified Messaging (UM), you must define at least one extension number that Unified Messaging will use when voice mail is submitted to the user's Microsoft Exchange Server 2010 mailbox. After you enable the user for Unified Messaging, you can add extension numbers to the user's mailbox by configuring the Exchange Unified Messaging proxy address (EUM proxy address) on the user's mailbox.
Looking for other management tasks related to UM users? Check out Managing Unified Messaging Users.
Prerequisites
- The existing Exchange recipient is enabled for Unified
Messaging. For detailed steps, see Enable a User for
Unified Messaging.
- A UM dial plan has been created. For detailed steps, see
Create a UM Dial
Plan.
- A UM mailbox policy has been created. For detailed steps, see
Create a UM
Mailbox Policy.
- The extension number that will be assigned to the UM-enabled
user is valid according to the UM dial plan associated with the
UM-enabled user.
Use the EMC to add an extension number for a UM-enabled user
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.
- In the console tree, navigate to Recipient Configuration
> Mailbox.
- In the result pane, select the mailbox for which you want to
add an extension number.
- In the action pane, under the mailbox name, click
Properties.
- In <Mailbox User> Properties, click the E-Mail
Addresses tab.
- Click the drop-down arrow located next to Add, and then
click EUM Address. In UM Address (Extension), in the
Address/Extension box, type the extension number.
- In the Dial plan (Phone context) box, click
Browse to locate the dial plan for the user.
- Click Apply, and then click OK.
Use the Shell to add an extension number for a UM-enabled user
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.
This example adds an extension number for Tony Smith, a UM-enabled user.
Copy Code | |
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$mbx=Get-Mailbox tony.smith $mbx.EmailAddresses +="eum:22222;phone-context=MyDialPlan.contoso.com" Set-Mailbox tony.smith -EmailAddresses $mbx.EmailAddresses |
For more information about syntax and parameters, see Set-Mailbox or Get-Mailbox.
Other Tasks
After you add an extension number, you may also want to: