Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can include additional text in the e-mail message that's sent when a voice mail message is received by users who are enabled for Microsoft Exchange Server 2010 Unified Messaging (UM). By default, the text that's included with a voice message indicates only that the caller has received a voice message. However, you can create a custom message by adding text in the Text included with a voice message text box on a UM mailbox policy. For example, the text can include information about system security policies and describe the correct way to handle voice messages in your organization. After you add the text, it will be included in each e-mail message that's sent when UM-enabled users associated with the UM mailbox policy receive a voice message.

Note:
The custom text that accompanies a voice message is limited to 512 characters.

Looking for other management tasks related to UM IP gateways? Check out Managing UM IP Gateways.

Prerequisites

Use the EMC to change the text included with a voice message

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. On the UM Mailbox Policies tab, select the UM mailbox policy you want to manage, and then click Properties in the action pane.

  3. On the mailbox policy Properties page, on the Message Text tab, under Text included with a voice message, enter the text you want to send to users when they receive a voice message.

  4. Click OK to save your changes.

Use the Shell to change the text included with a voice message

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

This example includes the additional text, "Do not forward voice message to users outside this organization", with voice messages sent to users who are associated with the UM mailbox policy named MyUMMailboxPolicy.

Copy Code 
Set-UMMailboxPolicy -identity MyUMMailboxPolicy -VoiceMailText "Do not forward voice messages to users outside this organization."

For more information about syntax and parameters, see Set-UMMailboxPolicy.

Other Tasks

After you change the text included with a voice message, you may also want toInclude Text with the E-Mail Message Sent When a Fax Message Is Received.