Applies to: Exchange Server 2007
Topic Last Modified: 2007-07-12
Use the Subscriber Access tab of the UM dial plan that you have selected to configure subscriber access settings for the Unified Messaging (UM) dial plan. A subscriber is an internal business user or network user who is enabled for Microsoft Exchange Server 2007 Unified Messaging (UM). Outlook Voice Access enables subscribers to access their individual mailboxes to retrieve e-mail, voice messages, contacts, and calendaring information by using a telephone.
- Welcome greeting
-
- This display-only field shows the name of the sound file that
will be used for the welcome greeting. Click Modify to
specify the audio (.wav) file to use for the welcome greeting. If
you do not specify an audio file, callers will hear a default
welcome greeting that says, "Welcome, you are connected to
Microsoft Exchange."
- The welcome greeting is used when Outlook Voice Access users or
another caller calls the subscriber access number. This audio file
is the default greeting for a given UM dial plan. However, you may
want to change this greeting and provide another welcome greeting
that is specific to your company, such as, "Welcome to Outlook
Voice Access for Contoso, Ltd."
- If you decide to customize this greeting, you must first record
the customized greeting, save it as a *.wav file, and then
configure the dial plan to use this customized greeting. The file
name and path must not exceed 255 characters.
- This display-only field shows the name of the sound file that
will be used for the welcome greeting. Click Modify to
specify the audio (.wav) file to use for the welcome greeting. If
you do not specify an audio file, callers will hear a default
welcome greeting that says, "Welcome, you are connected to
Microsoft Exchange."
- Informational announcement
-
- This display-only field shows the name of the sound file to use
for the informational announcement. Click Modify to specify
the sound (.wav) file to use. By default, no informational
announcement is configured. However, you may want to provide one
for callers.
- The informational announcement is used for general
announcements that change more frequently than the welcome greeting
or for announcements that are required by corporate compliance
policies.
- If you decide to use the informational announcement on the dial
plan, you must first record the informational announcement, save it
as a .wav file, and then configure the dial plan to use this
informational announcement.
- When it is important that callers hear the whole informational
announcement, it can be configured as uninterruptible. This
prevents callers from pressing a key or speaking a command to
interrupt and stop the informational announcement.
- This display-only field shows the name of the sound file to use
for the informational announcement. Click Modify to specify
the sound (.wav) file to use. By default, no informational
announcement is configured. However, you may want to provide one
for callers.
- Enter the telephone number to associate
-
- Use this field to add a telephone number or extension that a
user will call to access the Unified Messaging system by using
Outlook Voice Access. In most cases, you will enter an extension
number or an external telephone number. However, because this field
will accept alphanumeric characters, a SIP URI can be used if you
are using an IP PBX.
- By default, when a dial plan is created, no subscriber access
numbers are configured. To enable subscriber access, you must
configure at least one telephone number.
- When you configure this number on the dial plan, this number
will be displayed in the Outlook 2007 and Outlook Web Access for
Exchange 2007 voice mail options.
- The number of alphanumeric characters cannot exceed 20.
- Use this field to add a telephone number or extension that a
user will call to access the Unified Messaging system by using
Outlook Voice Access. In most cases, you will enter an extension
number or an external telephone number. However, because this field
will accept alphanumeric characters, a SIP URI can be used if you
are using an IP PBX.
For more information about the options that can be configured for the welcome greeting or the informational announcement, see Organization Configuration > Unified Messaging > UM Auto Attendant > Greetings Tab > Greetings Setting Dialog Box (RTM).
For More Information
For more information about Unified Messaging dial plans, see the following topics: