Applies to: Exchange Server 2007
Topic Last Modified: 2007-06-14
Use the Greeting Settings dialog box to configure a customized greeting, informational announcement, or main menu prompt audio file. You can select default greetings or custom greetings, announcements, or main menu prompts that you previously recorded for business hours and non-business hours. For more information about custom greetings, announcements, and main menu prompts, see Managing Custom Audio Prompts.
Although the Unified Messaging system prompts must not be replaced or changed, you will probably want to customize the greetings, informational announcements, and menu prompts that are used with UM dial plans and auto attendants. After the Unified Messaging server role is installed, you can configure the UM dial plans and auto attendants to use these custom audio (*.wav) files. You must perform the following steps before you can enable custom voice prompts for callers:
- Record the custom greeting and save it as a .wav file. The
Linear PCM (16 bit/sample), 8-kilohertz (kHz) audio codec must be
used to encode the .wav file.
- Copy the customized greeting to the appropriate folder on a
Unified Messaging server by using the Copy-UMCustomPrompt
(RTM) cmdlet in the Exchange Management Shell.
- Configure the auto attendant to use the customized
greeting.
- Greetings
-
- Use this dialog box to enable or disable a custom welcome
greeting. By default, callers will hear a default welcome greeting
that says, “Welcome, you are connected to Microsoft Exchange.” Use
the following options to specify a customized welcome greeting that
is specific to your organization. The recordings must have already
been recorded as .wav files. However, you may want to provide an
alternative welcome greeting that is specific to your company, such
as, “Welcome to Outlook Voice Access for Contoso, Ltd.”
- Use default greeting Use this option to
enable the default welcome greeting to be played to callers. By
default, this option is enabled.
- Use custom greeting file Use this
option when you want to enable a custom welcome greeting file to be
played to callers. Click Browse to locate a custom welcome
greeting file that was previously recorded.
- Use default greeting Use this option to
enable the default welcome greeting to be played to callers. By
default, this option is enabled.
- Use this dialog box to enable or disable a custom welcome
greeting. By default, callers will hear a default welcome greeting
that says, “Welcome, you are connected to Microsoft Exchange.” Use
the following options to specify a customized welcome greeting that
is specific to your organization. The recordings must have already
been recorded as .wav files. However, you may want to provide an
alternative welcome greeting that is specific to your company, such
as, “Welcome to Outlook Voice Access for Contoso, Ltd.”
- Business hours greeting
-
- Use this dialog box to enable or disable a custom recording for
the greeting that plays for callers during your organization's
business hours. You set the open business hour schedule for your
organization on the UM auto attendant Times tab.
- This is the initial greeting that is played when a caller calls
the auto attendant during business hours. By default, it is a
system prompt that says, "Welcome to the Exchange Auto Attendant."
However, you may want to provide a customized business hours
greeting that is specific to your company, such as, “Thank you for
calling Contoso, Ltd.”
- Use default greeting Use this option to
enable the default business hours greeting to be played to callers.
By default, this option is enabled.
- Use custom greeting file Use this
option when you want to enable a custom business hours greeting
file to be played to callers. Click Browse to locate a
custom business hours greeting file that was previously
recorded.
- Use default greeting Use this option to
enable the default business hours greeting to be played to callers.
By default, this option is enabled.
- Use this dialog box to enable or disable a custom recording for
the greeting that plays for callers during your organization's
business hours. You set the open business hour schedule for your
organization on the UM auto attendant Times tab.
- Non-Business hours greeting
-
- Use this dialog box to enable or disable a custom recording for
the non-business hours greeting that plays for callers during your
organization's non-business hours. You set the open business hour
schedule for your organization on the UM auto attendant
Times tab.
- This is the initial greeting that is played when a caller calls
the auto attendant during your organization's non-business hours.
There is no default non-business hours greeting because, by
default, there are no business or non-business hours configured.
However, you may want to provide a customized non-business hours
greeting that is specific to your company, such as, "You have
reached Contoso, Ltd. after business hours. Our business hours are
from 8:00 A.M. until 5:00 P.M., Monday through
Friday."
- Use default greeting Use this option to
enable the default non-business hours greeting to be played to
callers when a business hours schedule has been configured on the
auto attendant. By default, this option is enabled.
- Use custom greeting file Use this
option when you want to enable a custom business hours greeting
file to be played to callers. Click Browse to locate a
custom business hours greeting file that was previously
recorded.
- Use default greeting Use this option to
enable the default non-business hours greeting to be played to
callers when a business hours schedule has been configured on the
auto attendant. By default, this option is enabled.
- Use this dialog box to enable or disable a custom recording for
the non-business hours greeting that plays for callers during your
organization's non-business hours. You set the open business hour
schedule for your organization on the UM auto attendant
Times tab.
- Informational announcement
-
- Use this dialog box to enable or disable an informational
announcement and to select a custom recording that plays
immediately after a greeting. An informational announcement may
state the company’s working week, for example, “Our business hours
are 8:30 A.M. to 5:30 P.M., Monday through Friday, and
8:30 A.M. to 1:00 P.M. on Saturday.” It may also provide
information that is required for compliance with company security
policies, for example, “By using this system you agree to follow
all corporate policies when you are accessing this system.” When it
is important that the caller hears the whole informational
announcement, it can be marked as uninterruptible.
- By default, there is no informational announcement configured
on UM dial plans or auto attendants. Use the following options to
enable an informational announcement and use a custom audio file
that is specific to your organization. The recordings must have
already been recorded as .wav files.
- Disable announcement Use this option to
disable an informational announcement. By default, this option is
configured.
- Informational announcement file Use
this option when you want to enable an informational announcement
to be played to callers. Click Browse to locate a custom
informational announcement file that was previously recorded.
- Allow informational announcement to be
interrupted Use this option to enable the
informational announcement to be interrupted by the caller. This
should be enabled if you have long informational announcements.
Callers may become frustrated if the informational announcement is
long and they cannot interrupt the informational announcement to
access the options that are provided by the UM dial plan or auto
attendant.
- Disable announcement Use this option to
disable an informational announcement. By default, this option is
configured.
- Use this dialog box to enable or disable an informational
announcement and to select a custom recording that plays
immediately after a greeting. An informational announcement may
state the company’s working week, for example, “Our business hours
are 8:30 A.M. to 5:30 P.M., Monday through Friday, and
8:30 A.M. to 1:00 P.M. on Saturday.” It may also provide
information that is required for compliance with company security
policies, for example, “By using this system you agree to follow
all corporate policies when you are accessing this system.” When it
is important that the caller hears the whole informational
announcement, it can be marked as uninterruptible.
- Business hours main menu prompt
-
- Use this dialog box to enable or disable a custom business
hours main menu prompt. By default, if you have enabled and defined
business hours key mappings on the Key Mapping tab on the UM
auto attendant, the Unified Messaging Text-to-Speech (TTS) engine
will synthesize a business hours main menu prompt. Alternatively,
you can create a customized audio file that can be used for the
business hours main menu prompt for a speech-enabled auto attendant
that would say, for example, "For sales, say 1. For technical
support, say 2. For administration, say 3. To reach an operator,
press zero."
- The business hours main menu prompt is the list of options that
callers hear during the business hours that have been defined on
the Times tab. The recordings must have already been
recorded as .wav files.
- Use default greeting Use this option to
enable the default business hours main menu prompt to be played to
callers when a business hours schedule has been configured on the
auto attendant. By default, this option is enabled.
- Use custom greeting file Use this
option when you want to enable a custom business hours main menu
prompt file to be played to callers. Click Browse to locate
a previously recorded custom business hours greeting file.
- Use default greeting Use this option to
enable the default business hours main menu prompt to be played to
callers when a business hours schedule has been configured on the
auto attendant. By default, this option is enabled.
- Use this dialog box to enable or disable a custom business
hours main menu prompt. By default, if you have enabled and defined
business hours key mappings on the Key Mapping tab on the UM
auto attendant, the Unified Messaging Text-to-Speech (TTS) engine
will synthesize a business hours main menu prompt. Alternatively,
you can create a customized audio file that can be used for the
business hours main menu prompt for a speech-enabled auto attendant
that would say, for example, "For sales, say 1. For technical
support, say 2. For administration, say 3. To reach an operator,
press zero."
- Non-Business hours main menu prompt
-
- Use this dialog box to enable or disable a custom non-business
hours main menu prompt. By default, if you have enabled and defined
non-business hours key mappings on the Key Mapping tab on
the UM auto attendant, the Unified Messaging TTS engine will
synthesize a business hours main menu prompt. Alternatively, you
can create a customized audio file that can be used for the
non-business hours main menu prompt for a speech-enabled auto
attendant that would for say, for example, "To leave a voice
message for sales, say 1. To leave a voice message for technical
support, say 2. To leave a voice message for administration, say 3.
To reach an after hours operator, press zero."
- The business hours main menu prompt is the list of options
callers hear during non-business hours as defined on the
Times tab. The recordings must have already been recorded as
.wav files.
- Use default greeting Use this option to
enable the default non-business hours main menu prompt to be played
to callers when a non-business hours schedule has been configured
on the auto attendant. By default, this option is enabled.
- Use custom greeting file Use this
option when you want to enable a custom non-business hours main
menu prompt file to be played to callers. Click Browse to
locate a custom business hours greeting file that was previously
recorded.
- Use default greeting Use this option to
enable the default non-business hours main menu prompt to be played
to callers when a non-business hours schedule has been configured
on the auto attendant. By default, this option is enabled.
- Use this dialog box to enable or disable a custom non-business
hours main menu prompt. By default, if you have enabled and defined
non-business hours key mappings on the Key Mapping tab on
the UM auto attendant, the Unified Messaging TTS engine will
synthesize a business hours main menu prompt. Alternatively, you
can create a customized audio file that can be used for the
non-business hours main menu prompt for a speech-enabled auto
attendant that would for say, for example, "To leave a voice
message for sales, say 1. To leave a voice message for technical
support, say 2. To leave a voice message for administration, say 3.
To reach an after hours operator, press zero."
For More Information
- For more information about how to manage Unified Messaging dial
plans, see Managing Unified
Messaging Dial Plans.
- For more information about Unified Messaging dial plans, see
Understanding
Unified Messaging Dial Plans.
- For more information about how to manage auto attendants in
Unified Messaging, see Managing Unified
Messaging Auto Attendants.
- For more information about the Unified Messaging auto attendant
feature, see Understanding Unified
Messaging Auto Attendants.