Topic Last Modified: 2006-07-07

The Microsoft® Exchange Server Analyzer Tool tries to identify and build a list of the Fully Qualified Domain Names (FQDN), IP addresses, and domain names of remote servers that mail in a remote delivery queue is destined for.

The list of the FQDNs, IP addresses, and domain names of remote servers is built as follows:

If the Exchange Server Analyzer determines that the attempt to build this list resulted in no entries, the Exchange Server Analyzer displays an error.

This error indicates:

To correct this error
  1. Make sure that the Exchange Server computer has been started and is connected to the network.

  2. Verify that you have network connectivity to an Active Directory domain controller.

  3. Specify an Active Directory domain controller in the Exchange Server Analyzer.

  4. Use the PING command to see whether the Exchange Server computer is reachable.

  5. If there is a firewall, check to see whether RPC ports are blocked.

  6. Examine the permissions for the account under which the Exchange Server Analyzer is running. The account under which the Exchange Server Analyzer is running must have local Administrator permissions on each Exchange Server computer that it scans.

For more information about network connectivity problems, see the Microsoft Knowledge Base article 325487, "How to troubleshoot network connectivity problems" (

For more information about Exchange Server Analyzer connectivity problems, see "Microsoft Exchange Server Best Practices Analyzer Tool Troubleshooting Connectivity Problems" (

For more information about port requirements, see the Knowledge Base article 832017, "Service overview and network port requirements for the Windows Server system" (