Topic Last Modified: 2011-03-11
Issue You are not able to schedule a Microsoft Lync 2010 meeting or conference call because either you cannot create meeting requests or others cannot receive them.
Resolution Do the following:
- Make sure no participant is blocked from receiving meeting
requests. (For example, make sure any blocked or safe sender lists
are properly configured.)
- If you can create meeting requests successfully but
participants are not receiving them, have participants check their
Junk E-mail folder for the invitation.
- Make sure participants install the latest version of the Online
Meeting Add-in for Lync 2010, if they are using a Microsoft Office
2010 suite, or the latest version of the Conferencing Add-in for
Microsoft Office Outlook, if they are using Microsoft Office 2007
suites or Office 2003 suites.
- Make sure your phone or device is optimized for Lync 2010. For
a list of optimized devices, see “Phones and Devices Qualified for
Microsoft Lync” at http://go.microsoft.com/fwlink/?LinkId=208938.
- Have participants confirm with their support teams that their
networks and accounts support Lync meetings.
- If you are having issues with scheduling, see if others can
schedule Lync meetings and conference calls. If no one can schedule
or join a meeting, the issue is likely related to network
connectivity. (For example, there might be an intermittent issue or
temporary network outage.)
- If you are scheduling a meeting with external contacts, make
sure that your account is enabled for Enterprise Voice.
Return to Meetings and Conference Calls