Topic Last Modified: 2011-03-11

Common issues and tasks related to presence and instant messaging (IM) in Microsoft Lync 2010 are listed in the following table. Issues are problems that require troubleshooting. If a user needs help troubleshooting a common issue, click the issue to learn how to resolve it. To help a user perform a common task, click the URL next to the task to see the related how-to topic at the Lync Help and How-to website.

For issues and tasks about using IM for sharing, see Sharing.

Common issues Common tasks

Agent Unable to Add IM to an Anonymous Response Group Conversation

Change Your Presence Status at

Status Is Presence Unknown

Set Your Location at

Hide Your Location from Contacts at

Let People Know What You’re Up To at

Enable Privacy Mode at

Create and Send an Instant Message at

Invite Another Contact to a Conversation at

Accept a New Instant Message at

Ignore a New Instant Message at

Respond to an Instant Message with a Voice Call at

Open the Conversation History Folder from Lync 2010 at

Find a Previous Conversation with a Specific Contact at

Find a Recent or Missed Conversation at

Switch Between Conversations at