Topic Last Modified: 2011-03-11
Issue You are not able to join a Microsoft Lync 2010 meeting or conference call.
Resolution Do the following:
- Make sure your phone or device is optimized for Lync 2010. For
a list of optimized devices, see “Phones and Devices Qualified for
Microsoft Lync” at http://go.microsoft.com/fwlink/?LinkId=208938.
- Test your audio device(s) from the Lync - Options dialog box,
and confirm that they are functioning properly before trying to
- Have participants confirm with their support teams that their
networks and accounts support Lync meetings and calls.
- For an ad-hoc meeting or conference call, first try sending an
instant message to one contact, and then add voice to the
conversation. Lastly, add a third person. If instant messaging (IM)
and voice work, but conferencing fails, contact your Lync
administrator to ensure that the network routes and ports to the
A/V Conferencing Server are not blocked.
- For a scheduled meeting or conference call, try dialing in with
a phone or joining by using the “Join online meeting” link in the
Microsoft Outlook meeting request, whichever method you have not
- See if others can join meetings or conference calls. If no one
can join (or schedule) a meeting or call, the issue is likely
related to network connectivity. (For example, there may be an
intermittent issue or temporary network outage.)
- If you are conferencing with external contacts, contact your
Lync administrator to make sure that your account is enabled for
Return to Meetings and Conference Calls