This section includes topics about the summary/trends reports for unified communications-to-unified communications (UC-to-UC) calls, unified communications-to-public switched telephone network (UC-to-PSTN) calls, and conferences. The three types of scenarios are separated because ranges and baselines for the metrics in the scenarios can vary significantly.

The summary/trends reports are useful for finding the peak usage times of day and examining the media quality during those times, to make sure your network resources are adequate. You can also use the many filters available in the report to isolate performance numbers for certain locations, client and device types, and servers.