Topic Last Modified: 2010-07-15
This section provides an overview of the steps involved in deploying Response Group.
Response Group Deployment Process
Phase | Steps | Permissions | Documentation |
---|---|---|---|
Install the Response Group application |
The Response Group application is installed and activated by default when you deploy Enterprise Voice. |
RTCUniversalServerAdmins group |
|
Install components for Response Group |
The Communications Server Control Panel, the Response Group Configuration Tool, the agents' sign-in and sign-out console, and Response Group Client Web Service are installed as part of Web Services. Web Services is installed when you deploy an Enterprise Edition pool or a Standard Edition Server. |
RTCUniversalServerAdmins group |
|
Enable users |
Enable users who are to be agents for Communications Server and Enterprise Voice. Users must be enabled before you can add them to agent groups. Typically, users are enabled for Communications Server during the Enterprise Edition or Standard Edition deployment. Typically, users are enabled for Enterprise Voice during the Enterprise Voice deployment. |
CsAdministrator CsUserAdministrator |
|
Create and configure response groups |
|
CsAdministrator CsResponseGroupAdministrator |