Topic Last Modified: 2007-02-16
Generally, the articles in the Help for Microsoft Exchange Server Troubleshooting Assistant, in the section called Microsoft Exchange Server Analyzer - Articles, contain the detailed information about how a particular tool troubleshoots Exchange Server. Articles are grouped according to the following major areas of the Exchange environment:
- Active Directory
- Exchange Cluster
- Exchange Server
- Third-Party Software
- Exchange Server 2007 Readiness
Examples of Articles and Their Contents
The following are two examples of analyzer articles, and a brief explanation of their approach to documenting in detail how the troubleshooting is performed for an identified issue.
Example 1: Routing Engine: Configuration parameter is default
In the Transport category, for the article "Routing Engine: Configuration parameter is non-default," the troubleshooting information starts with the Microsoft Exchange Server Analyzer Tool reading a registry entry to determine whether a setting has been modified from the default. The article contains an explanation of possible causes of the generated message, and then provides remedial guidance. This includes recommending using the WinRoute tool to view link state information.
The analyzer articles also include pointers where you can go for additional background and supplemental information about the issue.
Example 2: User identified as a common destination
The "User Identified as a Common Destination" is in the Transport category and is one of the articles for troubleshooting mail flow problems. In the article, it is shown that Exchange Troubleshooting Assistant uses specific WMI queries to obtain information about a queue, and then applies certain thresholds to display an error or a warning.
Similarly, from other articles, you can obtain details about the underlying logic for each error and warning that Exchange Troubleshooting Assistant displays when it runs the troubleshooting steps.