View Call Statistics for a UM Server

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can use the Call Statistics tool, available in Exchange Server 2010 Service Pack 1 (SP1), to provide aggregated statistical information about calls that are forwarded to or placed by UM servers. This information is helpful for administrators who are interested in overall statistics for the Exchange 2010 Unified Messaging (UM) servers in their organization. Call statistics reports that you initiate in the EMC are displayed in the Exchange Control Panel (ECP) user interface. For more information, see New Unified Messaging Functionality and Voice Mail Features in Exchange 2010 SP1.

Reports can be filtered to show call statistics by month, by day, for the past 90 days, or since UM was deployed in your organization. You can then filter these results by UM dial plan and UM IP gateway within your organization.

Call statistics reports display:

The total number of calls, organized by type of call (for example, missed calls, Outlook Voice Access calls, or fax calls).
The average audio quality metrics for the selected month, day, or all calls placed or forwarded since UM was deployed in your organization.

For more information about the Call Statistics tool, see Using Unified Messaging Tools.

Looking for other management tasks related to UM servers? Check out Managing Unified Messaging Servers.

Prerequisites

A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.
A UM mailbox policy has been created. For detailed steps, see Create a UM Mailbox Policy.
A UM server has been added to a UM dial plan. For detailed steps, see Add a UM Server to a Dial Plan.

Use the EMC to view the call statistics for a UM server

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM call data and summary reports" entry in the Unified Messaging Permissions topic.

In the console tree, click Toolbox, then Call Statistics, and then click Open Tool from the Actions menu. If you receive the error message "There is a problem with this website's security certificate", click Continue to this website (not recommended).
In the Outlook Web App window, enter the correct user account (in the format Domain\user name) and password, and then click Sign in.
If this is your first time signing in to the ECP, select your language and time zone, and then click OK.
In the Call Statistics window, specify the following:
1. Show Select the time period to show for incoming calls.
2. UM dial plan Select the UM dial plan you want call statistics for.
3. UM IP gateway Select the UM IP gateway you want call statistics for.
The call details will be listed in the table that's displayed in the window.

Use the Shell to view the call statistics for a UM server

This example displays the statistics for all calls received by or placed by Unified Messaging servers in an organization.

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Get-UMCallSummaryReport -GroupBy Total

This example displays the statistics for all calls received by or placed by Unified Messaging servers in an organization over the last 12 months.

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Get-UMCallSummaryReport -GroupBy Month

This example displays the statistics for all calls received by or placed by Unified Messaging servers in the organization over the last 90 days.

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Get-UMCallSummaryReport -GroupBy Day

This example displays the statistics for calls received or placed by Unified Messaging servers for the UM dial plan MyUMDialPlan.

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Get-UMCallSummaryReport -GroupBy Month -UMDialplan MyUMDialPlan

For more information about syntax and parameters, see Get-UMCallSummaryReport.

Other Tasks

After you view the call statistics for a UM server, you may also want to: