Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2
Topic Last Modified: 2012-07-23
You can use the User Call Logs tool, available in Exchange Server 2010 Service Pack 1 (SP1), to display the call statistics for a UM-enabled user you specify. The report that's generated is displayed in the Exchange Control Panel (ECP). It includes information about calls made by and received by the user, and can help you diagnose and fix issues with a user's voice mail. For more information, see New Unified Messaging Functionality and Voice Mail Features in Exchange 2010 SP1.
After you click the Select a user button and specify the user, the following information will be displayed about the user's calls:
- Date and time
- Duration of the call
- Type of call
- The calling number
- The called number
- The UM IP gateway
- Audio quality
You can copy the user's call statistics to the Clipboard and then paste them into another application. You can use the Audio Quality Details button to display more specific information about the call. For details on User Call Logs tool, see Using Unified Messaging Tools.
Looking for other management tasks related to Unified Messaging (UM) servers? Check out Managing Unified Messaging Servers.
Prerequisites
- A UM dial plan has been created. For detailed steps, see
Create a UM Dial
Plan.
- A UM mailbox policy has been created. For detailed steps, see
Create a UM
Mailbox Policy.
- The user whose call logs you want to view has been enabled for
Unified Messaging. For detailed steps, see Enable a User for
Unified Messaging.
- A UM server has been added to a UM dial plan. For detailed
steps, see Add a
UM Server to a Dial Plan.
Use the EMC to view the call logs for a UM-enabled user
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM call data and summary reports" entry in the Unified Messaging Permissions topic.
- In the console tree, click Toolbox, click User Call
Logs, and then click Open Tool from the Actions
menu.
- In the Outlook Web App window, enter the correct user
account (in the format Domain\user name) and password, and then
click Sign in.
- If this is your first time signing in to the ECP, select your
language and time zone, and then click OK.
- In the User Call Logs window, click Select a
user. In the pop-up window, select the UM-enabled user whose
call logs you want to view, and then click OK.
- The call details for the UM-enabled user will be listed in the
table that's displayed in the window.
Use the Shell to view the call logs for a UM-enabled user
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM call data and summary reports" entry in the Unified Messaging Permissions topic.
This example displays the UM call data records for the UM-enabled user Tony.
 Copy Code |
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Get-UMCallDataRecord -Mailbox tony@contoso.com |
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For more information about syntax and parameters, see Get-UMCallDataRecord.
Other Tasks
After you view the call logs for a UM-enabled user, you may also want to: